Email info@valuecreatives.com with your store's myshopify domain and, if it's about a specific request, the order number. We reply within one business day on all plans, and within one business day with priority on Growth and Scale.
Re/apps/returns) to your store's footer menu or order
status page.
They need the order number from their confirmation email and the email used at checkout. Orders older than 60 days are only visible if the app has been granted the "all orders" permission; contact us to enable it.
Open the request; the timeline shows the platform's error. Most often the returns address is incomplete, the shipping credential is wrong (use "Test connection" in settings), or the customer's order has no phone number (required by Indian couriers). You can always add tracking or upload a label manually on the request.
Refunds are issued by Shopify to the original payment method when you mark the return received. Exchange balances and fees are collected with a Shopify invoice paid on your checkout; the payment appears on the order like any other sale.
Yes, from the order in Shopify admin. Changes made there (cancel, close) sync back to the app.
Choose the Free plan on the Plans page, or uninstall the app. Billing stops per Shopify's rules.
Damaged, defective and wrong-item claims are held for merchant review. Use JPEG, PNG or WebP images: up to five per item, 8 MiB each and 40 MiB total per upload. Photos are private. Avoid including payment details or unrelated personal information.
Enable Shopify new customer accounts first, then enable store credit in Reflow Settings and configure the optional bonus and expiry. Customers can still choose an original-payment refund. Credit is issued through Shopify; if the order has no customer record, the original-payment fallback is recorded. An uncertain credit operation must be checked before another attempt.
Configure final-sale and exchange-only tags, or tag=days return windows; a zero-day tag override means final sale. Cross-product exchanges can be switched off independently. Only eligible products and available variants can be selected.
The portal and status page support en, es, fr, de, it, pt, nl and hi. The merchant language override takes priority. Admin and notification emails remain English, as do some validation messages. Notifications use a verified sender with the merchant's configured reply-to. A provider acceptance record alone does not confirm inbox delivery.
Include what you expected, what happened, the request ID or order number, and a screenshot if possible. For security issues email us directly rather than posting publicly.