Customers return or exchange in under a minute from your store. You approve in one click. Labels, invoices, refunds and restocking happen through Shopify and the shipping platform you already use.
View plans See how it worksPublic installation will open after Shopify review.
Built on Shopify's native returns, so everything shows up on the order where your team already works.
From your store's returns page. Logged-in customers see their orders; everyone else verifies the order number and checkout email. They choose a refund, an eligible variant or another product when the merchant enables it, with fees and price differences shown before submission.
Review the request and any claim photos, then create the native Shopify return using your chosen shipping method. Damaged, defective and wrong-item claims always stay with a person for review. Notifications follow your email settings.
Prepaid label, printerless QR code, or courier pickup. No platform? The customer ships it and enters tracking. Everything is attached to the Shopify return.
Receive and process the return to restock it and issue the selected refund. Exchange balances are then invoiced on the original order; replacement items are released after the payment is verified. Eligible customers can choose store credit instead of cash.
Everything a returns desk needs, nothing you have to stitch together.
Lives inside your theme at /apps/returns. Responsive item selection, a status tracker and cancellation of eligible pending requests. Printerless options depend on the selected carrier.
Offer another size or colour, or enable catalog search for a different product. Live stock and price differences are checked, and any balance is paid through your existing Shopify checkout.
Planned integrations include Shippo, EasyPost, Sendcloud, Easyship, ShipStation, Shiprocket, Delhivery and ClickPost. Provider qualification is in progress. Availability, rates and QR support depend on the merchant account and service.
Return window, restocking fee, flat fees, who pays shipping, auto-approve. Applied on the Shopify return so refunds are always right.
See requests needing attention, cash refunded, base value kept as store credit and exchange value. Carrier costs retain billed or estimated labels. Supported foreign amounts are converted to store currency; unavailable rates stay Unknown.
No shipping platform? Customers self-ship and enter tracking, or you upload a label. Free plan, no card needed.
Ask for photos of damaged, defective or wrong items. Evidence is private, with authenticated access, and these requests are held for merchant review even when auto-approve is on.
Enable native Shopify store credit with an optional bonus and expiry policy. Customers keep the original-payment refund option; store credit is off until you enable it. Shopify new customer accounts are required.
Use product tags for final sale, exchange-only items and different return windows. Customers see eligibility before submitting, and the same rules are checked on the server.
English, Spanish, French, German, Italian, Portuguese, Dutch and Hindi. Choose a merchant override or follow the shopper's language. Admin, notification emails and some validation messages remain English.
Configured transactional emails cover request receipt, approval instructions, decline reasons, refunds, store credit and cancellation. Delivery problems are recorded separately from return processing.
Billed through Shopify. 14-day free trial on paid plans. Prices in USD.
Annual prices: Starter $190, Growth $490 and Scale $1,490. All paid plans include a 14-day trial. Plans are free to test on our development stores.
These claims are held for a person to review. When photo requirements are enabled, a photo is required before submission. Claim evidence is stored privately. Unsubmitted uploads are scheduled for deletion after 24 hours, and evidence is scheduled for deletion 90 days after the request closes, is refunded, declined or cancelled. Verified privacy requests can trigger earlier deletion.
Yes, when the merchant enables cross-product exchanges. Customers can search eligible products and available variants; Shopify calculates the price difference. Merchants can keep exchanges limited to variants of the original product instead.
No. Connect one for prepaid labels, or let customers ship it back and enter their tracking number. You can also upload a label you bought elsewhere.
Through a Shopify invoice paid on your store's checkout, so your existing payment gateway processes it. Reflow never holds money or sees card details.
After you receive and process the return, Shopify issues an original-payment refund or the customer-selected store credit when enabled. A credit bonus and expiry follow the merchant policy. If the order has no customer record, the original-payment fallback is recorded.
Yes. Any store currency, and shipping platforms covering North America, Europe, the UK, Asia-Pacific and India.
Order, item and contact details for each return, encrypted shipping credentials, and your settings. Deleted when you uninstall. See the privacy policy.
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