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InsureLytix logoHealthcare

We built and run the platform that keeps Medicare Advantage provider directories accurate — and keeps plans out of CMS audit trouble.

Healthcare / Health Insurance (US Medicare Advantage payers)

The challenge

US Medicare Advantage health plans must prove to CMS that their provider directories are accurate and their networks are adequate, but most small and mid-size plans run this on spreadsheets and $100K+ consultants — leaving ghost-network listings, audit exposure, and quarterly adequacy fire drills. InsureLytix needed a payer-grade, multi-tenant product built and run in production, not another slide deck.

Healthcare and clinical operations environment

Healthcare

Healthcare / Health Insurance (US Medicare Advantage payers)

What we built

The system, in parts.

1

Engineered a multi-tenant, white-label SaaS platform end to end: Express/MongoDB Atlas backend, a Next.js 16 admin/analytics app, and a member-facing provider-search UI — workspace-scoped so each health plan's data stays isolated

2

Built the directory-accuracy program: NPI registry cross-checks, Match/Stale/Phantom row classification, decay alerts and remediation queues to hold large directories close to ground truth (Liberty MA ~30K providers, Clear Spring Health ~59.8K providers across MA + D-SNP)

3

Built the CMS network-adequacy and gap-analysis engine — drive-time/time-and-distance compliance against CMS standards using provider GeoJSON + Google Maps, plus county-level pass/fail scoring and a what-if disruption simulator

4

Turned messy payer documents into structured data: an async CSV ingestion pipeline (validate → insert → score) with row-level validation, AWS Step Functions audit jobs, and OpenAI-assisted schema validation that maps unstructured uploads onto a clean provider/facility/pharmacy/formulary model

5

Shipped FHIR Plan-Net APIs (X12 837/834 bridges where needed) so plans meet the CMS Interoperability Rule without building it in-house

6

Added OpenAI-generated network-health narratives, a WCAG 2.1 AA / Section 508-compliant member search, and HIPAA-aligned infrastructure with BAA and immutable 7-year audit logs

Outcomes

What changed for them.

  • Live in production for real Medicare Advantage plans since 2023 — provider directory and FHIR Plan-Net running on each plan’s own domain

  • No directory-accuracy audit findings reported for the flagship plan, turning a recurring compliance liability into a managed program

  • Replaces six-figure point tools (e.g. Quest Analytics-tier adequacy software) with one operational source of truth across member, broker, and ops surfaces

  • Quarterly network-adequacy reporting shifts from spreadsheet fire drill to an always-on, CMS-aligned scorecard

  • Customers chose to sign direct contracts to keep the product when their channel partner wound down — a clean signal of product-market fit

  • Offered two ways to consume: most plans hire the team to operate the directory, some license the platform to run it themselves

How it’s built

The stack.

Next.js 16 (App Router)React / TypeScriptExpress + MongooseMongoDB Atlas (multi-tenant)AWS S3 / SES / Lambda / Step FunctionsFHIR Plan-Net (X12 837/834)Google Maps Distance MatrixOpenAI (schema validation + network-health insights)StripeRedux ToolkitTailwind
Two ways to start

Want a system like this?

Tell us the workflow you want to run itself. We will scope a focused first project — designed, built, and operated, with humans in control.